You can delete your Lantern & Whistle account yourself, at any time, from the app or from this website. Deletion is immediate and cannot be undone.
Public deletion URL: https://lanternandwhistle.com/account/delete
In the app
- Open Settings → Account.
- Tap Delete account.
- Read what will be deleted and confirm by typing DELETE.
The account is deleted as soon as you confirm. You are signed out on all devices and receive a confirmation email.
On the web, without signing in
If you no longer have the app, or cannot sign in:
- Go to https://lanternandwhistle.com/account/delete.
- Enter the email address on your account.
- Open the link we email you (valid for 15 minutes) and confirm.
If we have no account for that address we still say "email sent" so nobody can use this page to find out whether an address is registered. If you signed in only with Apple's Hide My Email, use the relay address shown in your Apple ID settings, or email privacy@lanternandwhistle.com from any address and we will verify you another way.
What is deleted immediately
- your email address, display name and language preference;
- all sign-in identities (Apple, Google, email); for Apple we also revoke the Sign in with Apple token on Apple's side;
- all sessions and refresh tokens on every device;
- your synced notebook;
- the link between you and your Stripe customer record (we detach the customer at Stripe);
- pending gifts you issued that have not been redeemed remain valid for the recipient; your identity is removed from them.
What is kept, without your personal data
- Purchase records (product, date, amount, store or Stripe ids). Dutch tax law requires us to keep bookkeeping records for 7 years. The row keeps a one-way hash of the old account id and no email, name or other identifier.
- A deletion record (date and a hash) so we can prove the deletion happened and handle any later dispute.
- Audit log entries for 24 months, without personal data.
- Anonymous telemetry, which was never linked to the account.
What happens to your purchases
- App Store / Google Play purchases belong to your Apple ID or Google account, not to the Lantern & Whistle account. They can still be restored on a device with Restore purchases.
- Web purchases were attached to the deleted account. They cannot be restored after deletion. If you want to keep them, do not delete the account; sign out instead.
- Content stays playable on a device where it is already unlocked until the app data is cleared.
Just want to stop using an account?
Settings → Account → Sign out keeps the account and your purchases, and removes it from this device only.
Questions
privacy@lanternandwhistle.com · Little Lion Labs (Sidrion Labs), Prinses Julianastraat 12, 2802 JR Gouda, the Netherlands