Support

Questions about the game, a purchase or your account: support@lanternandwhistle.com. Privacy requests: privacy@lanternandwhistle.com.

We answer Monday to Friday, 09:00–17:00 (Europe/Amsterdam), and reply to every message within 2 business days. Refund and account-deletion requests are handled the same way; see the Refund Policy (/en/legal/refunds) and the deletion page (/en/legal/account-deletion).

Seller information

Purchases inside the iOS and Android apps are sold through Apple and Google. Purchases at lanternandwhistle.com are sold through Stripe (Link) as reseller and merchant of record; Little Lion Labs supplies the content. Prices include tax. We do not run a phone line.

Frequently asked questions

1. Do I need an account to play? No. The whole game, including purchases made in the app, works without an account. An account is only needed for cross-device sync, web purchases, gifts, data export and deletion.

2. Does the game need an internet connection? No. Cases and word pools are bundled in the app. Internet is needed only to buy, restore, sign in or sync.

3. I bought a case on my phone. Can I play it on another device? Store purchases follow your Apple ID or Google account: tap Restore purchases in the Notebook or Settings on the other device. If you sign in with a Lantern & Whistle account on both devices, purchases also follow the account, including between iOS, Android and the web.

4. I already own some cases of a season. Do I get a discount on the season? No. There is no proration. The app shows how many of the six cases you already own before you buy the season, so you can decide.

5. How do I get a refund? App Store purchases: Apple, at reportaproblem.apple.com. Google Play: your Play order history within 48 hours, afterwards email us. Website purchases: email us; the content is delivered immediately, so the statutory withdrawal right is waived at checkout, but we refund within 14 days if you have not played past the free first night. Details: /en/legal/refunds.

6. Does Family Sharing work? Yes on iOS: all purchases are enabled for Apple Family Sharing. Google Play does not offer family sharing for one-time in-app products.

7. How do gift codes work? Gifts are bought on the website only. You receive a code to pass on; the recipient redeems it at lanternandwhistle.com/gift/redeem with a Lantern & Whistle account and then plays on any platform. Codes do not expire.

8. How do I delete my account, and what do you keep? In the app: Settings → Account → Delete account. Without the app: https://lanternandwhistle.com/account/delete. Your personal data is removed immediately. Purchase records are kept for 7 years for tax bookkeeping without any personal data. Store purchases stay with Apple or Google and can still be restored.